Employee motivation & engagement
How do you renew employee engagement and motivate to perform?
Client profile: Optus | Industry: Telecommunications | Location: Sydney | Project date: 2019/2020 | Target audience: Sales
Challenge
My client organises 3 annual incentive programs, rewards being trips to international destinations. They wanted to renew and refresh their sales staff motivation to to elevate their performance.
Solutions:
- Creation of a dedicated identity design for each incentive, to bring the programs to life
- Development of a 12-month plan, matching the duration of the incentive program
- Launch activities to build engagement (including environmental and hype reel videos)
- Design & implementation of innovative multi-channel campaigns, to motivate during the qualification period (incl. dedicated website, video game, interactive articles, animated Edms, SMS)
- Communications to qualifiers, to amplify the excitement (including sustainable travel packs, gifts)
- Development of onsite communications, to strengthen the experience (incl. dedicated app, branded items and presenter templates)
- Post-event communications, to extend enthusiasm and create a sense of FOMO (including videos, photo-gallery websites, surveys).
Key results:
These actions resulted to a lifted motivation, before, during and after the events. Engagement increased, with +30% edms open rate and +20% click rate. The overall client satisfaction was higher than previous years.
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